Return, Refund & Cancellation Policy

1. Contact Information

If you have any questions about returns, withdrawals, exchanges or refunds, please contact us at:

Email: support@tsujimotomarket.com

Please do not send any item back without contacting us first and receiving return instructions.

2. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if you receive a defective, damaged or incorrect item.

When contacting us, please include:

• your order number,
• a description of the issue,
• and clear photos of the item and packaging, if available.

If the issue is confirmed, we will provide an appropriate solution in accordance with applicable law, which may include a replacement, refund, or another suitable remedy.

Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer law.

3. Conditions for Return

Returned items must be sent back in suitable protective packaging.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where applicable under law.

4. Non-Returnable Items

The following items are not eligible for return or withdrawal where permitted by applicable law:

• sealed goods that are not suitable for return for health protection or hygiene reasons once they have been opened or unsealed after delivery,
• personal care, beauty, skincare, cosmetic or similar items
• perishable goods,
• custom-made or personalized items,
• hazardous materials, flammable liquids or gases,
• gift cards.

If you are unsure whether your item is eligible for return, please contact us before opening or using the product.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless we state otherwise or applicable law requires otherwise. If the return is due to an error on our part, including a defective, damaged, or incorrect item, we will cover the return shipping costs.

For defective, damaged or incorrect items, we will provide instructions regarding the return process and any applicable return shipping arrangements.

6. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you would like a different item, the fastest option is to place a new order separately.

If you received a defective, damaged or incorrect item, please contact us and we will review the matter.

7. Important Note

This policy does not affect any rights you may have under mandatory consumer protection laws applicable in your country of residence.