Delivery & Payment

At Tsujimoto Market, we deliver authentic Japanese skincare, supplements, hair care, body care, and beauty products directly from Japan to customers around the world.

We aim to make the ordering process simple, secure, and transparent from checkout to delivery.

Payment

We currently accept secure online payment through the available checkout methods, including major credit and debit cards and other supported digital payment options.

All payments are processed securely at checkout.

Currency

Orders are charged in Japanese Yen (JPY).
If your card or payment account uses another currency, the final amount may vary depending on your bank or payment provider’s exchange rate and fees.

Order Processing

Once your order is successfully placed, it is prepared for shipment by our team in Japan.

  • Most orders are processed within 2–6 business days

  • Once shipped, you will receive a shipping confirmation email

  • Your confirmation email will include a tracking number

Processing times may be longer during holidays, promotional periods, or in case of temporary stock transfer delays.

Shipping

We ship internationally from Japan.

Shipping methods, delivery timelines, and carrier availability may vary depending on the destination country, parcel size, and current shipping conditions.

Important Shipping Information

  • Delivery times are estimated and may vary by destination

  • Customs clearance may cause delays in some countries

  • Customers are responsible for checking local import rules before placing an order

  • Customs duties, VAT, taxes, and import charges imposed by the destination country are the responsibility of the customer unless otherwise stated

Tracking

After your order has been dispatched, you will receive a tracking number by email so you can monitor your parcel during transit.

Incorrect Address or Failed Delivery

Please make sure your shipping details are correct before completing your order.

If a parcel is returned due to:

  • an incorrect or incomplete address,

  • failure to collect the parcel,

  • refusal to accept delivery,

the customer may be responsible for re-shipping costs and any non-refundable fees.

Payment Assistance

If you are unable to complete payment for any reason, please contact our customer support team.
We will be happy to assist you.

Email: support@tsujimotomarket.com
WhatsApp: +81 80 6320 6753

Contact

If you have any questions about payment, shipping, tracking, or delivery, please contact us:

Email: support@tsujimotomarket.com

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