Delivery & Payment
Due to changes in import procedures, parcels to Germany are currently often held at customs inspection for several weeks. We have therefore temporarily stopped accepting orders to Germany. We continue to ship to all neighbouring countries: Austria, Switzerland, France, the Netherlands, Belgium, Luxembourg, Denmark, the Czech Republic and Poland. If your order has already been shipped to Germany, please track your parcel and respond promptly to any letter from customs (Zoll) or Deutsche Post.
Payment Methods
We accept the following payment methods:
- Credit & debit cards — Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay and Google Pay
- Shop Pay
All transactions are processed securely. Your card details are never stored on our servers.
Order Processing
Orders are processed within 1–6 business days of payment confirmation. During sale periods or holidays, processing may take up to 7-8 business days. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
Shipping & Delivery
We ship worldwide directly from Kobe, Japan. All orders are sent via Japan Post or courier services with tracking.
Free shipping over ¥25,000. Orders over ¥25,000 ship free by standard airmail (7–14 days) to most destinations, for parcels up to 2 kg. Free shipping cannot be combined with a discount code: if you enter a code, the code is applied and shipping is charged as usual — so use whichever is worth more on your order. EMS and other faster methods remain available as paid options.
Estimated delivery times after dispatch:
- Asia (South Korea, China, Taiwan, Hong Kong, Singapore, etc.) — 3 days–2 weeks
- Europe — 5 days–3 weeks
- North America (USA, Canada) — 1–3 weeks
- Middle East — 1–3 weeks
- Other regions — 1–6 weeks
Delivery times also depend on the shipping method selected at checkout: EMS (Express Mail Service) is the fastest option, while standard airmail takes longer. These are estimates and may vary depending on customs clearance and local postal conditions in your country. International shipping delays are outside our control.
Tracking Your Order
Every order includes a tracking number sent to your email once dispatched. You can track your shipment on the Japan Post international tracking page or through your local postal service website.
Please allow 1–3 days after dispatch for the tracking information to become active.
Customs & Import Duties
Your order is shipped from Japan and may be subject to customs duties, import taxes, or fees imposed by your country upon arrival. These charges are not included in our prices and are the responsibility of the buyer. One exception applies: orders to the USA, see below.
Please check with your local customs office before ordering if you are unsure about applicable fees. Tsujimoto Market is not responsible for any delays caused by customs inspection.
United States: duties are already included — you pay nothing on delivery. For orders shipped to the USA up to $800, all import duties are prepaid and included in your total at checkout. There is no customs invoice, no courier handling fee and no payment due on delivery. For orders above $800, please write to us at support@tsujimotomarket.com and we will arrange it.
Since 1 July 2026 the EU has no duty-free threshold for parcels valued under €150. A temporary flat customs duty of €3 applies to shipments from non-EU countries, including Japan, and from 1 November 2026 an EU handling fee (Union Handling Fee) of €2 is added. Both are charged for each item declared in the parcel, not once per parcel — so a parcel with several different products costs more to clear. Local VAT is charged on top, and the postal or courier service may add its own clearance fee. These charges are set and collected on arrival by EU customs or the carrier and are not included in our prices. The interim €3 rate applies until 1 July 2028, after which standard duty rates by product type will apply.
💡 Use our free Customs & Duties Calculator to estimate the exact fees for your country before placing an order.
Undelivered or Returned Packages
If a package is returned to us due to an incorrect address, failure to collect, or refusal by customs, we will contact you to arrange re-shipment. Re-shipping costs will be charged to the customer.
If a refund is issued instead — including for orders that qualified for free shipping — the actual outbound shipping cost paid by Tsujimoto Market will be deducted from the refund amount, unless applicable consumer protection law provides otherwise. See our Return, Refund & Cancellation Policy for details.
If you have not received your package within the estimated delivery window, please contact us — we are happy to help investigate.
Contact & Support
For any questions about your order, payment, or delivery, please reach out to our support team via the contact form on our website. We respond within 1–2 business days.